Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the Balance Pilates & Rehabilitation (“Balance”, “we”, “us”, or “our”) website, booking platform, and services. By registering for an account and using our services, you agree to be bound by these Terms.

2. Service Description

Balance provides Pilates and rehabilitation classes at our studio in Potchefstroom, North West, South Africa. Our online platform enables registered users to:

• Create and manage a personal account
• Purchase session packages (credits)
• Book and cancel class reservations
• View class schedules and availability
• Track session credits and attendance history

3. Account Registration and Responsibilities

To use our services, you must register for an account by providing accurate and complete personal information including your name, surname, email address, phone number, and date of birth.

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Keeping your personal information accurate and up to date
• Notifying us immediately of any unauthorised use of your account

You must be at least 18 years of age to register for an account. If you are under 18, a parent or legal guardian must register on your behalf and accept these Terms.

4. Package Purchases and Credit System

Balance offers session packages that provide a set number of class credits:

• 1 Session: R750 -- valid for 30 days from purchase
• 5 Sessions: R2,500 -- valid for 60 days from purchase
• 10 Sessions: R4,500 -- valid for 90 days from purchase

Each class attended uses one credit. Unused credits expire at the end of the package validity period and cannot be carried over, refunded, or transferred to another person.

5. Cancellation Policy

We understand that plans change. Our cancellation policy is as follows:

• Free cancellation: You may cancel a booked class at no cost up to 2 hours before the scheduled class start time. Your credit will be returned to your account.
• Late cancellation: Cancellations made less than 2 hours before the class start time will result in the loss of one session credit.
• No-show: If you do not attend a booked class without cancelling, one session credit will be deducted from your account.

Balance reserves the right to cancel a class due to unforeseen circumstances (e.g., instructor illness, emergency situations). In such cases, any credits used for the cancelled class will be returned to your account.

6. Refund Policy

All package purchases are final. No refunds will be issued for purchased packages, whether partially or fully unused. We encourage you to choose a package that suits your availability and schedule.

In exceptional circumstances (such as extended medical inability to attend), please contact us directly to discuss possible accommodations.

7. Code of Conduct

All members and visitors are expected to:

• Treat all staff, instructors, and fellow participants with respect and courtesy
• Arrive on time for classes to avoid disruption
• Follow instructor guidance and safety instructions during classes
• Maintain personal hygiene and wear appropriate attire
• Treat all studio equipment with care and report any damage
• Refrain from any behaviour that may endanger or disturb others

Balance reserves the right to refuse service or revoke membership from any individual who violates this code of conduct, without refund.

8. Limitation of Liability

To the maximum extent permitted by South African law:

• Balance shall not be liable for any injury, loss, or damage arising from participation in classes, use of equipment, or presence at our studio, except where such injury, loss, or damage is caused by our gross negligence or wilful misconduct.
• Balance shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of our services or website.
• Our total liability for any claim shall not exceed the amount you paid for the relevant package.

9. Health Disclaimer

You should consult your doctor or healthcare provider before starting any exercise programme, including Pilates.

By participating in classes at Balance, you acknowledge that:

• Physical exercise carries inherent risks of injury
• You are participating voluntarily and at your own risk
• You are responsible for informing your instructor of any injuries, medical conditions, or physical limitations before each class
• You will stop exercising immediately if you experience pain, dizziness, or discomfort and inform your instructor
• The exercises and advice provided by our instructors are not a substitute for professional medical advice, diagnosis, or treatment

10. Personal Information and POPIA

We collect and process your personal information in accordance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA). By accepting these Terms, you consent to the collection, storage, and processing of your personal information as described in our Privacy Policy.

You may exercise your rights under POPIA at any time by contacting our Information Officer. For full details, please refer to our Privacy Policy.

11. Marketing Communications

Balance may send promotional material, including information about new classes, special offers, events, and studio updates, to registered members who have provided their explicit consent to receive marketing communications.

You may opt out of marketing communications at any time by:

• Updating your communication preferences in your account settings
• Using the unsubscribe link in any marketing email
• Contacting us at info@balancepr.co.za

Opting out of marketing communications will not affect essential service-related communications necessary for the operation of your account and class bookings.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of the Republic of South Africa.

13. Changes to These Terms

Balance reserves the right to modify these Terms at any time. We will notify registered users of material changes by email or via a notice on our website. Continued use of our services after such notification constitutes acceptance of the revised Terms.

We encourage you to review these Terms periodically for any updates.

14. Contact Us

If you have any questions about these Terms, please contact us: